It was my first time going to this particular Nando's and I must say I was pretty impressed. I ordered a hot chicken cheese burger with extra sauce. The chicken in the burger was succulent and the burger was full of sauce. I also had a taste of the chicken livers, which were just as delicious. We were there fairly late at night and the service was super quick. I wouldn't mind going back here!
![Zomato]( "Recensione")
On Wednesday evening (28/06/2017), we decided to get Nando's for dinner. We opted to have it delivered as we both weren't feeling great. I placed the order (A full chicken & 3 sharing sides) at approximately 19h00 and I was told it would be +-45mins, our food had not arrived by 20h00, so I called them to see what was going on. I was told that the food had left and we should receive it shortly. About 10 mins later our order arrived. The sides (chips and 2 x wedges) were ice cold - inedible and the chicken was borderline cold. We told the driver to take the food back, and to please bring a fresh meal.
We called the manager to inform him of what had just happened, he seemed to be aware that there was an issue, as he made mention that this particular order got away from them and a fresh meal would be sent back to us.
Not even 15 mins later a new meal had arrived, and both the chicken and sides were hot and quite honestly, the chicken was actually one of the better ones we've had from Nando's.
I do understand that one always runs the risk of food being cold if it is delivered, however the food was so cold that the chips were hard they were so cold. Which means it had been sitting there for a while.
Anyway the way the staff and management handled the situation was the reason for my rating (and the chicken played a good part).
Nando's Norwood, we still have your back :)
Nice friendly service with good food to follow,the ambient is clean and a pleasure to sit and relax , enjoyed a great meal with generous portions.Will have absolutely no hesitation in going back.
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