I love the brand and haven’t had issues with the food and service so this was an easy choice. I didn’t like the entrance - I walked up the stairs and 2 waiters close by just looked at me until I started walking around. When I was eventually attended to, our table was tossed from one waiter to the next. By the time we ordered wine, we were on to #3. The service was poor throughout the night; it helped that I was in good company. The food was good and we didn’t have to wait long for it. Will I come back again? Maybe...because of the location, the setup of the restaurant and because I love the brand 🍷
I've been to the Lupa franchises in Westville, Kloof and Umhlanga and I've yet to be disappointed. The Westville one, in particular, fills up fast, even on weekdays. Both the wood-fire 'Hot Chick' and the Pollo Arrestos were cooked to perfection and the meals arrived fairly quickly considering how busy the restaurant was. Wait staff and management were attentive. Throw in their famous (and fabulous) gelato and some complimentary Limoncello shots and you've got a great experience.
Had a team lunch here. Catered to all requirements as agreed on email. Had to send through preselected menu to management. Steaks were minute steaks and much too small for colleagues. The waiters struggled a little due to the number of people but were very pleasant to the team. Creamy chicken pasta was well received by me. Love love love. Will be back!
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